Privacy Policy
This Privacy Policy explains how we collect, use and protect information when you visit or use www.the-english-governess.com.
Information We Collect
We may collect basic information when you visit our website, including technical information such as your IP address, browser type, device information, pages visited, and general website usage information.
If you contact us by email, we may collect your name, email address and any information you choose to send to us.
Payments and Memberships
Payments for memberships may be processed securely by third-party billing providers, including CCBill and/or Surfnet. We do not store your full credit card details on this website.
When you join the site, the relevant billing provider may collect and process information needed to complete your transaction, manage your subscription, prevent fraud, provide customer support, and comply with legal and payment-processing requirements.
Please refer to the billing provider's own privacy policy for details about how they handle payment information.
How We Use Information
We may use information to:
- Operate and maintain the website.
- Provide access to members-only content.
- Respond to emails, support requests and enquiries.
- Process complaints or content removal requests.
- Improve the website and understand general visitor usage.
- Protect the website against fraud, misuse, security issues or unlawful activity.
- Comply with legal, regulatory or payment-processing requirements.
Cookies and Analytics
This website may use cookies and similar technologies to help the site function correctly, improve the user experience, and understand how visitors use the site.
We may also use analytics tools to collect general website usage information. This information helps us understand which pages are visited and how the website is used.
Sharing Information
We do not sell personal information.
We may share information where necessary with trusted service providers, including billing providers, hosting providers, technical support providers, email providers, fraud prevention services, legal advisers, or law enforcement where required by law.
Data Retention
We only keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, billing, security and customer support purposes.
Your Rights
Depending on where you live, you may have rights relating to your personal information, including the right to request access to the information we hold about you, ask for corrections, request deletion, object to certain processing, or ask us to restrict how your information is used.
To make a privacy request, please contact us using the email address below.
Security
We take reasonable steps to protect personal information. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.
Adult Content
This website is intended only for adults aged 18 or over, or the legal age of majority in your location, whichever is higher. We do not knowingly collect information from anyone under the age of 18.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
For privacy questions or requests, please contact:
The English Governess
Email: webmaster@the-english-governess.com